AI that does real work.
In the systems you already run.
While others demo chatbots, we ship AI agents wired into ERP, EDI, WMS, and eCommerce platforms. They're grounded in your business data and governed by human approval gates. Built on 29 years of systems integration.
An AI agent without system access is a toy. Ours ship connected to your ERP, EDI, WMS, CRM, and storefront.
Human approval gates on external actions. Agents earn autonomy through evidence.
Answers come from your documents and data via vector search.
Running in Production Today
These systems answer phones, read documents, and move orders right now.
AI Voice Agents
A voice agent answers calls on our own phone system: it searches a governed knowledge base mid-conversation, answers from verified company information, and transfers to a human the moment it should. Every call is transcribed, classified by intent and sentiment, and auditable.
We run our own phones on it. Ask for a live demo on your consultation call.
Self-Improving Document Extraction
Purchase orders arrive as PDFs in a mailbox; structured, validated data arrives in the ERP. A deterministic rule engine handles known formats; an AI fallback with two-pass consensus handles new ones. Every human confirmation is codified into a rule, so AI usage and cost go down over time while accuracy goes up.
In production for a specialty products company. Zero manual order entry.
Vortex Vector Intelligence
The retrieval backbone behind our agents: your manuals, policies, product data, and tribal knowledge are ingested, chunked, embedded, and made searchable by meaning. This is what keeps agent answers grounded in your data.
Explore the Vortex platformAI Email Agents
From quick wins (auto-tagging, acknowledgments, thread summaries, FAQ replies) to advanced behavior (intent detection and routing, quote follow-ups, escalation detection, thread-aware drafting), deployed in tiers so value lands in weeks, not quarters.
Tier 1 deploys as a 2–8 week quick win.
Unified Vertical Integration
AI initiatives break at the integration points: the chatbot can't see inventory, the "copilot" can't touch the ERP, and the demo doesn't hold up against EDI. We've spent 29 years closing those gaps.
Our agents operate across the vertical stack: an order arrives on the storefront or by EDI, an agent validates and enriches it against ERP and inventory, routes exceptions to a human, and the warehouse system picks it up. One governed flow instead of five disconnected tools.
See our integration capabilities- 1 eCommerce storefront & marketplaces
- 2 Order intake (EDI, email, portals)
- 3 ERP & financials
- 4 Inventory & purchasing
- 5 Warehouse & fulfillment
- 6 Shipping & customer communication
Agentic Services, Governed Like Employees
AI agents can act. The real question is whether you can trust them to. Our answer is an operating model.
Approval Gates
Every externally visible action (an email, an order change, a release) passes a human checkpoint until the agent has earned otherwise. Critical actions keep a human gate permanently.
Earned Autonomy
Agents advance through autonomy levels only with captured evidence of correct behavior, from "drafts for human approval" to supervised independence.
Full Audit Trails
Every decision, tool call, and handoff is logged, so when an auditor, customer, or regulator asks "why did the system do that?" you have the answer.
Beyond single agents: orchestrated AI teams
Our most advanced engagements deploy coordinated teams of specialist agents (intake, qualification, onboarding, delivery, monitoring) under an orchestration layer that routes work, resolves conflicts, and escalates to humans by rule. One live workflow turns an inbound referral email into a parsed CRM case, a smart intake that asks only the missing questions, a qualification score, and a one-page brief for the human closer.
The same governance spine gives agents safe, scoped access to the tools your teams already use: ticketing, documentation, code repositories, CRM. Agents participate in your operations.
Start Small or Go Deep
AI value on both of our delivery paths.
AI Quick Wins
2–8 Weeks
- Tier-1 email agent: tagging, acknowledgments, FAQ replies
- Document extraction for one document type (POs, invoices)
- Knowledge base ingestion + internal AI search
- AI-assisted order intake monitoring
Agentic Transformation
3–18 Months
- AI voice agents on your phone system
- Multi-agent operations with governance spine
- Vector intelligence across all business knowledge
- Agent access to ERP/EDI/WMS with approval gates
Find Your Highest-ROI AI Use Case
A free assessment of your systems, data, and workflows, plus a straight answer about where AI will pay for itself first (and where it won't).
Request Your AI AssessmentFree assessment • US-based team • No obligation